About these terms
These terms govern your use of the RentCloud website and software service. By accessing the site or using the service you agree to these terms.
1. Parties and scope
These Terms govern the relationship between RentCloud ("RentCloud", "we") and the rental-business entity that signs up for a RentCloud account (the "Partner", "you"). They cover all access to and use of the RentCloud platform, dashboard, kiosks, API, contract-signing surfaces, and AI / "Cloud" features.
They do not govern the rental contract you generate with your end customer. That contract is between you (the Partner) and the end customer; RentCloud is a technical facilitator.
2. Account
You're responsible for the security of your account, for every action your staff takes inside it, and for keeping your contact email current. Sharing accounts between staff is not allowed, invite each user separately via Settings → Team.
3. Subscription and billing
- Pricing is the plan you selected at sign-up or as adjusted in writing. Plans renew automatically each month or year (as applicable) unless cancelled before the renewal date.
- We invoice you through Stripe. Invoices include the applicable VAT for your jurisdiction.
- On top of the platform fee, an application fee of 2% applies to customer transactions you process via the embedded Stripe Connect integration. This fee is collected by Stripe and disclosed on each payment.
- Failed renewals are retried with the Stripe dunning schedule. If three retries fail, your account is suspended pending payment.
- Cancel any time from
Settings → Subscription. You keep access until the end of the paid period; we don't refund the unused portion.
4. Acceptable use
You agree not to:
- upload data you don't have the right to process,
- use the platform to facilitate illegal rentals, fraud, or sanctions evasion,
- reverse-engineer the platform or scrape it at scale,
- circumvent rate limits, billing, or feature gates,
- use the AI / "Cloud" features to generate content that violates applicable law (defamation, malware, illegal content).
5. Data processing
When you upload end-customer data (bookings, identification scans, signatures), you are the controller and RentCloud is your processor. The Data Processing Agreement annexed by reference to these Terms applies, Article 28 GDPR alignment, SCC-backed for any sub-processor outside the EEA. See the for our processor obligations + sub-processor list.